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Home > Testimonials
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Welcome to our testimonials page.
We are always receiving emails and letters from customers thanking us for having made their experience a great one, we thought you might like to read a selection of some of them too. We didn't win the Toyota President's Award for nothing after all.
B Chan
Prius Major Service | | |  | 'I wanted to write to let you know how delighted I was with the service I received from Sharon yesterday when I had my Prius serviced. She kept me informed on the progress of my vehicle and did exceptionally well to have my vehicle ready by my desired time (which is tough for a major service). Furthermore, she made my visit feel more like an experience rather than a transaction or a chore on my part amidst phones ringing off the hook.
I’d also like to extend my thanks to Jeff (or Geoff) for his enduring duties as the courtesy shuttle driver. On a number of occasions I have seen him calmly and logically negotiate the potential minefield of customers vying to get back from whence they came who often outnumber the number of available seats in the shuttle. He has been kind enough to drop me off at my address which requires a significant detour down The Comenarra Parkway and Fox Valley Road which can be a right pain in peak times with a shuttle full of other people. He has an incredible sense of timing and direction which would put most professional drivers armed with a GPS to shame these days.
The experience I have had with Pennant Hills Toyota for all of my servicing to date has well exceeded my experiences with Hyundai.
Thank you. |  | | | | | | | "He was consultative and interested in who I was and the driving I do."
'A mate of mine pointed me to Toyota Pennant Hills (I live in Caringbah). Milan called me on a Sunday to arrange an appointment to see the new FJ Cruiser. On Monday he called me to see if I could spare the time to take the car for a test drive if he brought the car to me. I agreed and he made a sale on the spot. That saved me a whole heap of hassle. His attitude and selling style suggested he was genuinely interested in motorcars. He was consultative and interested in who I was and the driving I do. There was no pressure. His relaxed state allowed me to focus on my needs and not having to manage his needs. He kept me informed as the sale progressed and was routinely helpful. A+++ for Milan!' | | | | | | | | "No pressure"
'No pressure from salesman who was friendly and most courteous. He carefully expained the vehicles many safety points. He was far superior in his dealings with me than previous salesmen that I dealt with at another Toyota dealer some 10 years ago' | | | | | | | | "The salesperson was extremely helpful"
'We were given a loan car to drive for 4 days until our new car was ready. The salesperson was extremely helpful in all ways' | | | | | | | | | 'He offered me a very good price with good customer services' | | | | | | | | | 'Very friendly and helpful and not pushy!' | | | | | | | | "very good salesperson"
'My friend bought a car from Joon Kim for few month ago and he strongly suggested me to buy from him. As my friend told me that Joon Kim was very good salesperson and I left deposit straight away on the phone' | | | | | | | | "she would always return my call"
'Friendly, always available to email/call with questions and most important if Kim said she would call me back, she would always return my call' | | | | | | | | | 'I got a discount on the price, he was very friendly and i could pick up the car in 2 days' | | | | | | | | "nothing was too much trouble"
'Friendly, straight to the point facts that proved to be correct. Deal handled professionally and nothing was too much trouble.' | | | | | | | | "delivered on whatever she promised"
'The salesperson was very upfront in her commitments and delivered on whatever she promised.' | | | | | | | | | 'Kenny was pleasant, not pushy, had a sense of humour and answered any questions. He went out of his way to make everything pleasurable and simple. We had a not so good encounter with another dealer only an hour before.' | | | | | | | | "technical knowledge and industry insights"
'Kim was responsive to my queries with both technical knowledge and industry insights which made my decision to purchase the vehicle and assosciated options/upgrades easy. I think she maintained her composure whilst I chopped and changed many times as to the specification for my final order. I would likely purchase another vehicle from Kim in the future.' | | | | | | | | "He even delivered my car to my doorstep."
'Stephen Wild went above and beyond to make sure that it went through as easily as possible and nothing was a problem for him.' | | | | | | | | | | "Alto gave me deal that I wanted"
'I had been to a few dealerships most were trying to sell additional products that I was not interested in, I just wanted the car with no extras Alto gave me deal that I wanted' | | | | | | | | 'Customer service was excellent'
'The sales person was very knowledgeable and friendly. Very professional indeed!' | | | | | | | | 'Went beyond my needs to make sure the deal was smooth and hitch free'
'Always replied to emails and kept me up to date with everything' | | | | | | | | | 'Staying back late (because I arrived after-hours to pick up car) to explain car features' | | | | | | | | "went out of his way to make my experience positive"
'Mo clearly went out of his way to make my experience positive, even after the sale was complete' | | | | | | | | "Very satisfied"
'Very satisfied with the service I was provided by the sales person' | | | | | | | | | 'I lived in Brisbane and bought a vehicle from Sydney when I visited my family. Salesperson knew I have to drive long way back home and put full tank of fuel. Also when I picked up my new Corolla on weekend, whole dealership was very busy but he spend more than a hour to explain me features of the vehicle' | | | | | | | | "level of enthusuiasm and passion was exemplary"
'The salesperson was thorough in terms of vehicles and their features and finance. Their level of enthusuiasm and passion was exemplary. They took time to go through our needs and were understanding, not overbearing and demanding' | | | | | | | | "Milan went out of his way to introduce me to the car of my dreams"
'He answered all of my questions and orientated me to the cars capabilities. Also the requests we had made prior to the collection of the car were all met. We are very happy with the service we recieved during negotation and contract of sale.' | | | | | | | | | 'Exeptional knowledge of the product. Willingness to obtain a Kluger to our specifications (although not in stock). The salesman quoted the price immediatley. Delivery was received on the specified date.' | | | | | | | | | 'I was expecting a May delivery, but with the disaster in Japan I thought it would be delayed by months. Paul was able to source another vehicle albeit a different colour for an earlier delivery.' | | | | | | | | | 'We had an issue with the color and Ross and Kim Joon assisted us without any issues. We were not expecting them to empathise with our issues.' | | | | | | | | | 'Providing information on all vehicals we asked about. He also neg[otiated] pricing. He also had to track down the color of vehicle we wanted and kept us informed the entire time. We agreed for 2010 model but he was able to track down a 2011 model.' | | | | | | | | | 'Extremly helpful and friendly I felt that I was dealt with in a professional manner especially from Chris and the CEO.' | | | | | | | | | 'He went out of his way to make sure we were happy' | | | | | | |
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